T.R.U.S.T.® Technician Training DVD and digital copy of Companion Workbook
$99.00
A first-ever video demonstration of the best-practices of the best-in-class service and maintenance technicians who consistently create the highest customer satisfaction AND produce the best sales results with service agreements, accessory/enhance
Catalog:
A first-ever video demonstration of the best-practices of the best-in-class service and maintenance technicians who consistently create the highest customer satisfaction AND produce the best sales results with service agreements, accessory/enhancement, generate highly-qualified sales leads and sell replacement systems.
This DVD is divided into 33 sections or “Sales Bytes®” that illustrate the kind of approach or behavior most contractors would like to see their technicians use. Some examples:
- Professional appearance
- Meet and greet the customer
- Confirming the reason for the call
- Setting expectations for the call
- Inviting the customer to observe
- Engaging the customer
- Discovering customer needs
- Offering service agreements
- Renewing service agreements
- Offering enhancements
- Creating a sales lead
- Making a sale
- Handling objections
- Using financing to make the sale
- More more more!