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Here in the United States we spend more on health care per citizen than almost any other country but don’t seem to be reaping the rewards we might expect.

Last Saturday I attended a “One Day University” presentation in this area at Sandy Springs, GA.

On April 5 this year the U.S. Surgeon General Jerome Adams issued his first public health advisory in 13 long years calling on Americans to carry and learn to use Naloxone, the Opioid overdose antidote. The drug has saved thousands of lives when used by emergency responders and police officers.

In my most recent Ron’s Quarterly Blog for the First Quarter, 2018 I briefly wrote of how sick and tired I am of constantly hearing from others about how horrible everything is these days. I then said that EVERY THING IS NOT BAD and went on to state that the best thing we can do is not participate in these poisonous discussions, look for good things and talk about them and don’t hang out with negative people. Next, I said many things are getting better and provided several examples of them.

Teaching HVAC technicians how to comply with current safety practices is essential. When you employ staff, time they spend out of work because of injury hurts your bottom line. It is important to train HVAC techs with up-to-date information on the right safety gear to use, the appropriate tools to use for each job and best procedures to deal with a potentially dangerous situation.

Despite the growth of the internet and social media, most people still contact HVAC companies by phone. That means no matter how awesome your website is or how many followers you have on Twitter, you need to get telephone customer service right in order to grow your business.

Below are five tips that HVAC contractors can put into place today in order to improve the level of customer service they deliver over the phone.