These days, with online business review tools like Yelp, customers are more empowered—and critical—than ever before. How will your HVAC company rise above the rest? The answer is excellent customer service. Being able to effectively and efficiently remedy an HVAC issue is, of course, the first priprity. But if it takes three weeks for a technician to fulfill an appointment, or if that technician was rude or unprofessional, that customer is likely not going to call again. It’s essential to not just do the bare minimum, but go above and beyond to make every customer happy.
